# Support

Questions about Swapline?

Check out our [QuickStart](https://docs.swapline.com/swapline/welcome/quick-start-guide) Guide for tutorials on how to use Swapline.

## Having an issue?

If you are experiencing issues when using Swapline features, try these steps first:

* Refresh the page
* Clear your browser's cache
* Restart your device
* Try another RPC

If these steps don't resolve the problem, try these additional product-specific steps below.

#### Swapline DEX

* Retry your transaction with higher gas fees.
* Uninstall and reinstall your wallet. **(Make sure you know your seed phrase first!)**

### **Need Further Assistance?**

User Support for Swapline is available through our fantastic community admins!

If you’re experiencing issues, we recommend reaching out to our team in the [#support channel](https://discord.com/invite/xNJfmMYUGb) of our Discord server and create a ticket.

If you choose to reach out via Telegram, be aware that our admins will NEVER contact you asking for personal information or for funds.

{% hint style="danger" %}
Our team members and admins will NEVER DM you first! 

**Never, under any circumstances, give someone your private key/seed phrase/recovery key!**
{% endhint %}